Ready to Elevate Your Hustle? Join Our Free Community

ServiceNow AI Masterclass - 100% Hands on Course
Published 10/2026
Created by O P Singh
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English | Duration: 16 Lectures ( 3h 10m ) | Size: 2.1 GB

servicenow ai

What you'll learn
⚡ Understand the ServiceNow AI Platform and how AI, data, workflows, and security work together.
⚡ Use Now Assist and understand Data Kit, Skill Kit, Admin Console, and real-time GenAI implementation.
⚡ Build and apply Predictive Intelligence models for classification, similarity, and clustering use cases.
⚡ Configure AI Search to improve knowledge discovery and self-service experiences.
⚡ Create a ServiceNow Virtual Agent topic that collects information and creates an incident.
⚡ Understand AI Agents, tools, and agentic workflows, then build an Incident Intake Quality Checker.
⚡ Understand AI Agents, tools, and agentic workflows, then build an Incident Intake Quality Checker.

Requirements
❗ Basic ServiceNow knowledge is recommended, including navigation, lists, forms, tables, and ITSM concepts. A ServiceNow PDI or lab instance is helpful for following demos. No AI or machine learning experience is required.

Description
AI is no longer a side feature in ServiceNow - it's the core of how the platform delivers value. In this course, we don't just "talk about" AI. We design, build, and run real AI solutions on ServiceNow the way architects and serious developers actually do it.

This is a complete, end‑to‑end guide to the ServiceNow AI Platform: Generative AI (Now Assist), AI Agents (Agentic AI), AI Search, Predictive Intelligence, Virtual Agent, and the workflows and governance that tie everything together. You'll see how these pieces fit across ITSM, HR, CSM, and ITOM, and then implement them step by step on demo and lab instances.

We start with a clear big picture of the ServiceNow AI landscape, then go deep into Now Assist skills and the Generative AI Controller so you understand exactly how GenAI is wired into the platform. From there, we build intelligent experiences with AI Search and Virtual Agent, add classic ML with Predictive Intelligence where it still makes sense, and then spend serious time on AI Agents - designing agent use cases, configuring AI Agent Studio, and invoking agents from Flow Designer.

Every major concept is backed by a practical build: incident and change copilots, self‑service AI experiences, classification models, and at least one full AI agent that you can adapt to your own environment. We also cover governance, readiness, and rollout strategy so you know how to introduce AI safely and credibly in real organizations.

By the end, you won't just know what ServiceNow AI can do. You'll have a toolbox of patterns, demos, and ready‑to‑reuse designs you can show to clients, teams, or in your own content - proof that you can put AI to work on the Now Platform, end to end.

Who this course is for
⭐ ServiceNow developers who want to build AI-powered workflows, Virtual Agent topics, AI Search, and AI Agent use cases.
⭐ ServiceNow administrators and consultants who want to understand Now Assist, Predictive Intelligence, and AI features across the platform.
⭐ ServiceNow architects and platform owners planning AI adoption, implementation, governance, and guardrails.
⭐ ITSM, CSM, HRSD, and ITOM professionals who want to understand practical ServiceNow AI use cases.
⭐ Anyone with basic ServiceNow knowledge who wants a clear, practical introduction to Generative AI and Agentic AI on the platform.